Privacy Policy for Sticky Fingers Cooking® Franchise Site

Effective Date: October 1, 2024

SFC Team Franchise, LLC and Sticky Fingers Cooking® (SFC) and its affiliates and independently owned and operated affiliates (described in Attachment B) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our franchise website, submit an inquiry, or interact with us. By using our franchise website and submitting your information, you agree to the terms of this Privacy Policy.

Attachment B: Definition of SFC Team Franchise, LLC, Sticky Fingers Cooking® (SFC), and Independently Owned and Operated Affiliates

SFC Team Franchise, LLC and Sticky Fingers Cooking® (SFC):
SFC Team Franchise, LLC and Sticky Fingers Cooking® (SFC) refer to the entities established under the Sticky Fingers Cooking brand. They encompass the central organization responsible for developing and managing the Sticky Fingers Cooking® program, curriculum, and brand standards. SFC may operate its own cooking classes, events, and programs, as well as provide support and resources to independently owned and operated affiliates.

Independently Owned and Operated Affiliates: Independently owned and operated affiliates of SFC Team Franchise, LLC and Sticky Fingers Cooking® (SFC) refer to separate legal entities that have entered into franchise agreements or other contractual arrangements to operate under the Sticky Fingers Cooking brand. These affiliates are owned and operated by individuals or entities independent of SFC and may include cooking schools, camps, community centers, private instructors, or other entities authorized to offer Sticky Fingers Cooking® programs and services.Each independently owned and operated affiliate is responsible for its own operations, including the management of facilities, staffing, class scheduling, and customer relations. While affiliates may adhere to the overall brand standards and program guidelines set forth by SFC, they operate as separate entities and may have their own policies, procedures, and pricing structures.

1. Information We Collect

We collect various types of information to provide and improve our services and respond to franchise inquiries:

    -  Personal Information: When you fill out an inquiry form or contact us, we may collect personal information such as your name, email address, phone number, and location.
    -  Usage Data: We collect information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site.
    -  Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our franchise site. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes:

    -  Providing Services: To respond to your franchise inquiries, provide you with relevant information about franchise opportunities, and follow up on your requests.
    -  Communication: To communicate with you about your inquiry, send updates, and provide additional information related to franchising opportunities.
    -  Marketing: To send you promotional materials, offers, and information about SFC franchise opportunities that may interest you. You can opt-out of marketing communications at any time.
    -  Improvement: To analyze usage data and improve our franchise website and services.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:
    -  Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as digital marketing (e.g., Sympler), CRM systems (e.g., ClientTether), email delivery, and analytics. These providers may collect and use your information according to their privacy policies. We encourage you to review these policies to understand their practices.
    -  Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
    -  Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

SFC Team Franchise, LLC and Sticky Fingers Cooking® (SFC) are committed to ensuring the confidentiality, privacy, integrity, and availability of all personal identifiable information (PII) they receive, maintain, process, and/or transmit on behalf of franchise leads and customers.

The infrastructure environment for our franchise site is hosted at Amazon Web Services (AWS). The network components and supporting network infrastructure are contained within AWS infrastructure and managed by AWS. SFC does not have physical access to the network components. Our environment consists of security groups, load balancers; nginx web servers; MySQL database servers; and developer tool servers running on Ubuntu Linux.

All web server data transmission within the SFC platform is encrypted, and all databases are encrypted. Access to internal databases is restricted to authorized personnel with business-justified reasons only.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, it is securely deleted or anonymized.

6. Your Choices
    -  Access and Correction:
You can access and update your personal information by contacting us.
    -  Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails.
    -  Cookies: You can manage cookies through your browser settings. Disabling cookies may affect your ability to access certain parts of the site.

7. Children’s Privacy

Our franchise website is intended for adults interested in franchising opportunities. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.

8. International Data Transfers

If we transfer data internationally, we will ensure that appropriate safeguards are in place to protect your personal information, in compliance with relevant data protection laws.

For users outside of the European Union, your data may be transferred and stored in countries where we or our service providers operate. We implement adequate safeguards to ensure that your data is protected, regardless of location.

9. Legal Basis for Processing (GDPR Compliance)Under the GDPR, we process your personal information based on one of the following legal bases:

    -  Your consent
    -  The necessity to perform a contract with you
    -  Compliance with a legal obligation
    -  Legitimate business interests, provided that they do not override your privacy rights

10. Privacy Rights for California Residents (CCPA)

California residents have additional rights under the CCPA, including:
    -  Right to Know: You have the right to know what personal information is collected, used, shared, or sold.
    -  Right to Delete: You have the right to request the deletion of your personal information.
    -  Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
    -  Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise these rights, contact us using the information provided below.

11. International Privacy Rights

In addition to GDPR and CCPA, users from other regions, such as Canada (PIPEDA) or Brazil (LGPD), may have rights to access, update, or delete their personal information. Please contact us to inquire about how these rights apply.

12. Exercising Your Rights

To exercise any of your rights under GDPR, CCPA, or other international privacy laws, please contact us at:

SFC Team Franchise, LLC and Sticky Fingers Cooking®
3700 Tennyson St #12492, Denver, CO 80212
303-648-4078
hello@stickyfingerscooking.com

We will respond to your request within the timeframes required by applicable law.

13. Security Incident and Breach Notification

In the event of a security incident or data breach that affects your personal information, we will take immediate steps to mitigate the risk and will notify you and any applicable regulatory authorities as required by law.

14. TCPA Compliance

By submitting your information on our franchise site, you consent to receive calls, text messages, automated calls, or emails from SFC Team Franchise, LLC and its service providers at the contact information provided. Message rates may apply. Message frequency and type may vary. You can opt-out of receiving SMS messages at any time by replying with "STOP" to any message received. Your consent to receive SMS messages is not a condition of any purchase. For further details, please see our Terms of Service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Changes are effective when they are posted on this page.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SFC Team Franchise, LLC and Sticky Fingers Cooking®
3700 Tennyson St #12492, Denver, CO 80212
303-648-4078
hello@stickyfingerscooking.com